their support is very fast,whenever I send one support email ,I can get response within a few hours( considering I am in China,he's in USA) ,I think their service is 24*7(not sure).
their price is good,support paypal,credit card,etc
2 days ago(Oct-20) ,I delete my drupal websites by mistake,I lost all my pages,I didn't hope I can restore it,because I only use his basic hosting service with a little price, but considering their good support,I think maybe they have backup my files (even I didn't ask for such service before),so I contact them,then after 2 hours,I was informed my website completely restored
they send you domain expire,host expire alert email ,so you won't get expired .
I even get email about their server upgrade information,USA storm ,just tell me don't worry about my website online status .and in fact ,I don't worry after I use gem3.com
I used bluehost before,after 1 year,my old domain name was expired without warning, and never back
thanks
now I have 3 domain name and website hosting on gem3.com
1. http://allvoipsolutions.org
2. http://buyerinchina.com
3. http://omeigo.com
I am lucky to meet gem3.com